Refund Policy
Discover confidence in your housing decision with our straightforward Refund Policy. Our student accommodation provider ensures fair guidelines, detailing the process for refunds in case of cancellations or changes, offering clarity and reliability in your accommodation experience.
Refund Policy - BGF Real Estate
Last Updated: 04/02/2024
At BGF Real Estate, we strive to provide transparent and fair policies to ensure a positive experience for our residents. Please review our refund policy carefully, as it outlines the conditions under which refunds are processed.
1. Reservation Deposit
1.1 A booking reservation deposit is required to secure your accommodation with [Your Company Name]. This deposit is a commitment fee and is non-refundable, except as outlined below.
2. Refund Eligibility
2.1 The booking reservation deposit is 50% refundable only under the following circumstances:
A valid visa application has been submitted.
The visa application is subsequently rejected by the immigration authorities of the destination country.
2.2 Refund requests must be submitted in writing via email to our reservations team at bookings@bgfrealestate.com.au within one day of receiving the visa rejection letter.
3. Documentation Requirements
3.1 To process a refund, the following documents must be provided:
A copy of the visa rejection letter issued by the immigration authorities.
Proof of the submission of the visa application.
4. Refund Process
4.1 Once the required documents are received and verified, [Your Company Name] will initiate the refund process.
4.2 Refunds will be processed within [Insert Number of Days] business days from the date of approval.
5. Non-Refundable Scenarios
5.1 The booking reservation deposit is non-refundable in the following situations:
Cancellation of the accommodation for reasons other than a visa rejection.
Failure to submit the required refund documents within the specified timeframe.
Submission of fraudulent or misleading information.
6. Miscellaneous
6.1 Any applicable bank charges related to the refund process will be deducted from the refunded amount.
6.2 Refunds will be issued using the same payment method used for the initial transaction.
6.3 BGF Real Estate reserves the right to update or modify the refund policy as needed. Any changes will be communicated in advance.
By making a booking reservation with BGF Real Estate, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy.
If you have any questions or concerns regarding this policy, please contact our reservations team at bookings@bgfrealestate.com.au
Thank you for choosing BGF Real Estate for your student accommodation needs.